Chapter Outline

  • 01

    Welcome to Becoming a Resilient Supervisor

  • 02

    Chapter 1: Stepping Up to Supervisor

    • Chapter 1, Lesson 1 Overview of the Chapters, Identifying Your Needs

    • Chapter 1, Lesson 2 Why We Work

    • Chapter 1, Lesson 2 Quiz

    • Chapter 1, Lesson 3: The Supervisory Relationship--One of the Most Significant Relationships We Have

    • Chapter 1, Lesson 3 Quiz

    • Chapter 1, Lesson 4: The Transition to Supervisor

    • Chapter 1, Lesson 4 Quiz

  • 03

    Chapter 2: The Psychology of the Resilient Supervisor

    • Chapter 2, Lesson 1: Bring Your Brain to Work, and The Power of Assumptions

    • Chapter 2, Lesson 1 Quiz

    • Chapter 2, Lesson 2: How to use Conflict to Listen for, and Change, Mental Models

    • Chapter 2, Lesson 2 Quiz

    • Chapter 2, Lesson 3: Why Did You Decide That? Lessons from Behavioral Economics on the Science of Decision-Making

    • Chapter 2, Lesson 3: Quiz

    • Chapter 2, Lesson 4: Our Greatest Leadership Challenge--Dealing with Our Own Psychology

    • Chapter 2, Lesson 5: The Dark Side of Connectivity

    • Chapter 2, Lesson 5: Quiz
  • 04

    Chapter 3: Creating an Intentionally Healthy Culture and Hiring the Right People

    • Chapter 3, Lesson 1: The Unique Dynamics of working in YOUR Organization

    • Chapter 3, Lesson 1 Quiz

    • Chapter 3, Lesson 2: How to Hire the Right People

    • Chapter 3, Lesson 2 Quiz

    • Chapter 3, Lesson 3: Your Role in Creating an Intentionally Healthy Workplace Culture

    • Chapter 3, Lesson 3: Quiz

  • 05

    Chapter 4: The Two Jobs of Every Supervisor--Creating Clarity and Alignment

    • Chapter 4, Lesson 1: Creating Clarity about Why

    • Chapter 4, Lesson 1 Quiz

    • Chapter 4, Lesson 2: Creating Alignment and Meeting the Challenge of Consistency

    • Chapter 4, Lesson 2 Quiz

    • Chapter 4, Lesson 3: Conflict—The Great Mirror (and Managing Change)

    • Chapter 4, Lesson 3 Quiz

    • Chapter 4, Lesson 4: Stress and Venting

    • Chapter 4, Lesson 4 Quiz
  • 06

    Chapter 5: Performance Management

    • Chapter 5, Lesson 1: What We Have Here is a Failure to Communicate

    • Chapter 5, Lesson 1 Quiz

    • Chapter 5, Lesson 2: The Supervisor and Performance Management, Part 1

    • Chapter 5, Lesson 2 Quiz

    • Chapter 5, Lesson 3--Managing Performance (part 2) Performance Management Tools

    • Chapter 5, Lesson 3 Quiz

    • Chapter 5, Lesson 4: How to Create and Conduct a Performance Appraisal

  • 07

    Chapter 6: Putting It All Together

    • Conclusion: Putting it all Together